Bring the context—not the sensitive payload.
Email info@forg3t.io for Shield account, billing, privacy, security, partnership, or product questions. Include enough context to route the request without attaching the data you want protected.
Help us find the right workflow.
Share the account email, the page or feature involved, approximate time, non-sensitive error text, and what you expected to happen. For security reports, include reproducible steps and impact without accessing other users’ data.
Keep secrets and identity documents out of email.
Do not email passwords, API keys, card data, recovery codes, full national identifiers, health records, or unredacted files. Shield support will not ask for your provider secret key.
Email the Forg3t team.
Use info@forg3t.io. State “Shield” and the request type in the subject so account, privacy, billing, and security messages can be separated quickly.
Open a clean support message.
Include the feature, date, and non-sensitive context. Keep the protected content inside Shield.