A clear window to decide.
This policy applies to Shield memberships purchased directly through Shield Stripe Checkout: Individual and Team, monthly or annual, and the earlier Shield Founder membership for anyone still on it.
Initial purchase
Request one full refund per customer within 30 calendar days of the first paid purchase. Approved refunds end paid access when processed.
Renewals
Cancel through the Stripe portal before the next billing date to stop renewal. Later charges, monthly or annual, are normally non-refundable after the billing period begins, except where law requires otherwise or Forg3t confirms a billing error.
Shield Founder, for members still on it
The Founder membership charged $1 for each of the first two billing cycles and $9.90/month from the third. It is no longer the offer shown to new members, and the terms above continue to apply to anyone holding it. Canceling does not create an additional charge or convert unused time to cash.
Exceptions and legal rights
Refunds may be withheld for fraud, chargeback abuse, or material Terms violations where law permits. Mandatory consumer withdrawal, cancellation, and refund rights in your jurisdiction prevail over this policy.
Request a refund from info@forg3t.io using the account email and Stripe invoice number. Do not send card details or sensitive files.