A clear window to decide.
This policy applies to annual Shield subscriptions purchased directly through Shield’s Stripe Checkout.
Initial annual purchase
Request one full refund per customer within 30 calendar days of the initial annual purchase. Approved refunds end paid access when processed.
Annual renewal
Request a full renewal refund within 14 calendar days of the renewal charge. Canceling renewal without requesting a refund keeps access active through the paid term.
Plan changes and cancellation
Upgrade and downgrade value is handled automatically through exact unused-time proration. Cancel from the billing portal to stop the next renewal. A plan credit is not a cash refund unless support confirms otherwise.
Exceptions and legal rights
Refunds may be withheld for fraud, chargeback abuse, or material Terms violations where law permits. Mandatory consumer withdrawal, cancellation, and refund rights in your jurisdiction prevail over this policy.
Request a refund from info@forg3t.io using the account email and Stripe invoice number. Do not send card details or sensitive files.